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Shipping

Free standard shipping for mainland UK customers on orders over £50

Standard delivery: £3.99 Once dispatched 3-5 business days

Please note:
Orders placed over the weekend will not be processed until the following Monday.
Orders placed on the holidays will not be processed until the following business day.

Returns

Items MUST be returned in saleable condition: unopened with all packaging/hygiene seals in tact.

If for any reason you are dissatisfied with your purchase, we will happily refund any unopened and unused items. MAGIC HANA LONDON can only issue refunds or accept returns for items purchased on magichana.com.

Items must be in their original packaging, in an unopened and unused condition and returned within 14 days of your receipt. Refunds are credited to the original payment card only.

To return items to MAGIC HANA LONDON, please follow these simple steps:

• E-mail customer service at customerservice@magichana.com with your original order number and the product(s) you would like to return. We will issue you a Return Authorization number. Unfortunately, returns without RA numbers will be refused.

• Please be sure to include a copy of the packing slip with the Return Authorization Number clearly written on or inside the box.

All returns should be mailed to:

MAGIC HANA LONDON
Attention: Online Returns
215a, Peel House,
34-44 London Road
Morden, Surrey, SM4 5BT

Your return will be processed promptly upon arrival. Please allow 2-3 weeks from the shipping date for your account to be credited. We will not refund postage costs to return any item due to reported damage or fault where no error was found in the testing process. Costs of posting the item back to you will depend on the item and will be communicated to you after the testing process has been completed.



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